Company Services Outsourcing References Contact Legal / Credits support.dvs.net Deutsch	Our service concepts dvs.net IT-Service GmbH works hand in hand with you as a partner and supports you across the board, from the planning stage via implementation through to the support of your IT systems. And you decide the nature and duration of the collaboration. Full-Service Our qualified, Microsoft certified staff is at your disposal round the clock, is fully integrated into your work processes and takes over all the tasks of a professional IT department. The advantage for you: There are no staff shortages due to illness or vacation; we guarantee an availability of 260 days a year for each workplace! And if in specific operational situations you can cope without our specialists that's also not a problem. You define the scope of work for our staff and can thus react flexibly to your company's requirements. This guarantees you absolute economic use of your IT resources. Service On Demand The printer is not working, you can't access the Internet? No problem; we're there to help you! A quick phone call or an e-mail is all that's required and our staff are immediately there to assist you! We can provide assistance by telephone and if necessary we'll immediately come to your premises and solve the problem on the spot. A service contract matched to your requirements specifies the reaction time and defines all of the tasks which we perform on your systems during our regular maintenance visits. Application Outsourcing IT departments are often kept busy keeping the software applications distributed throughout the company and at the workplaces at the same release level, installing new updates and ensuring that sufficient system resources are available. The continually changing legal stipulations and the new access capabilities for mobile staff only add to this work. dvs.net IT-Service GmbH takes over the entire responsibility for smooth operation of your company applications. While you concentrate on your core activities we take care of interrupted operation of your applications whether they be ERP or CRM, groupware, Microsoft Office, databases or e-Business solutions. We would be more than pleased to provide you with more details of our concepts in a personal discussion and to provide you with an individual quote, tailored to your needs. All you need to do is to contact us!